Refund Guidelines

If you receive damaged, defective or the incorrect item(s) from us, you may return the product(s) within 24 hours of delivery at no cost to you. Simply contact our friendly customer service team via email at

Once we receive the item(s) and verify the return of product(s), we will send you a replacement(s) or issue a full refund, including shipping and handling.

Please choose carefully when ordering on HouseSmile. Once you have ordered the item, you have committed to the purchase unless you have good reason to cancel. Under the Consumer Guarantees Act, you are only entitled to a refund in the event of a major product failure – not if you simply change your mind or you later discover that you picked the wrong colour or the item doesn’t fit.