Customer Support

At HouseSmile we believe in supporting our customers, we will

Ensure that our product pricing is competitive against other companies in our sector.

Treat all customers who get into financial difficulty fairly and compassionately, and work with them to provide solutions to their circumstances.

Exercise forbearance for customers experiencing financial difficulties.

Ensure that the customer is aware of their right to complain to the Financial Dispute Resolution Service (FDRS), if they have a complaint that has not been resolved to their satisfaction.